UserCentriCities

UserCentriCities will build a platform for local authorities to help them assess and compare their performance with their peers, and to launch a European community of decision-makers that share experience, knowledge and lessons learnt about how to implement user-centricity. At the same time, the project will serve to confirm and recognise the importance of local government in delivering digital government.

Concretely the project will:

1. reinforce local-EU collaboration through the operationalisation of the Tallinn Declaration to fit the needs and challenges of the local government and citizens and the preparation of high-level policy briefs and events bringing together EU and local decision-makers,
2. provide an online benchmarking dashboard to compare the performance of cities on user-centricity,
3. support local authorities in delivering user-centricity through the provision of a support toolkit and mutual learning service for bench learning from others, and
4. reach out to a large number of local entities in order to achieve a durable impact over time beyond the duration of the project.

UserCentriCities work includes:

• A benchmarking dashboard which serves to assess, based on a list of curated indicators, how cities and regions are performing in designing and delivering digital services that focus on their citizens’ needs.

• the User-Centric Services Repository, a library with some of the best practices of user-centric public services in European cities and regions.

• the service design toolkit to support cities and regions with the adoption of a user-centric approach at different stages of design and delivery of public services for citizens and businesses.

• the annual UserCentriCities award, recognizing the outstanding achievements of local administrations in delivering digital public services with user-centricity at the heart.